Woodland Joint Unified

 

How to Resolve a Complaint
The first step in resolving a complaint is to speak with the staff involved and/or the administrator of the school site.  If there are issues that cannot be resolved there or if the issue is very serious, a more formal process is available.  

Types of Complaints
A general complaint is a written statement alleging concerns with a District employee, student, or any unresolved school process.  To file a general complaint, please send a summary of the issue to jennifer.martinez@wjusd.org or via mail to:



A District staff member will follow up with you to get more information and assist with resolving the issue.  

A Uniform Complaint is a written statement alleging discrimination, harassment, or a violation of a federal or state law or regulation.  A complaint must be filed by way of the Uniform Complaint Procedures (UCP) as written in the California Code of Regulations, Title 5, Sections 4600-4687. Information about how to file uniform complaints is available in Board Policy 1312.3, Board Policy 3260 and Administrative Regulation 3260 provide additional information on Student Fees while Board Policy 5131.2 details the Board Policy on bullying. 

A Williams Uniform Complaint refers to insufficient instructional materials, to an emergency or urgent facility condition that poses a threat to the health and safety of pupils, or to teacher mis-assignment or vacancy.  This type of complaint can be filed anonymously. Information regarding Williams Uniform Complaints is available in Administrative Regulation 1312.4.

To file a Uniform or Williams Uniform complaint, please complete an English or Spanish Uniform Complaint form and return it to your school site or WJUSD.  Free forms are available at the school and on this website, but the form is not required to make a complaint. Complaints will be kept as confidential as appropriate.

Complaint Resolution Timeline
If you have spoken directly to the staff involved and the concern remains unresolved, please submit the appropriate complaint form.  If you are unsure which type of complaint you are filing, please file a general complaint. The District attempts to resolve all general and uniform complaints as quickly as possible.  If there is a prolonged investigation, the process may take up to a maximum of 60 days. 

The District prohibits retaliation against any participant in the complaint process. Each complaint will be investigated promptly and in a way that respects the privacy of all parties concerned and fulfills all legal requirements.